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Great for: Faultless attention to detail and an unbeatable city view.

GRAND HYATT

Kuala Lumpur, Malaysia

First Impressions

What is it? Large hotel

Will set you back: MYR600 – 5600 p/n

I have to say, I was not expecting what I found on arriving at the Grand Hyatt, Kuala Lumpur. When they say grand, they really mean grand, in both size and attitude. With the personalised, “Good evening, Ms. T” from the valet as we peel ourselves off the car’s leather seats after an arduous day of travel, the attention to detail is already above average before we even make it to check-in.

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Design & Style

The hotel is immaculately designed by award-winning architects, WATG with interiors by Bikley Llinas Design, and together they manage to find the perfect balance between business and pleasure. The entrance of the building is slick, sleek and minimal with polished marble floors and a subtle concierge desk. Along with a reflective winding staircase and a restaurant, that is about all you will find at street level though, because the real lobby is up on the 38th floor in what they call, the Sky Lobby (we likey). It takes a while to get used to the upside-down hotel, but it’s a unique design point of difference and works a treat in impact, as every guest is welcomed by a view of the iconic Petronas Twin Towers on exiting the elevators to check in. As for the rooms, well, we may have been easy to please after 13 hours of travel, but this was the best city room we have stayed in. Ever. We stayed in a Twin Towers View King Room and it was absolutely amazing –  the kind of room that you are hapy to come back to after a day of exploring the metropolis that is Kuala Lumpur. We loved that the room is honestly represented online – the view of the towers through floor-to-celing windows is truly full-frontal and honestly breathtaking, especially at night time when it is in its lit-up glory.


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Comfort

Bed? Tick. Sitting area? Tick. A place to work? Tick. Oh, and then there is the simply luxurious marble bathroom complete with a dressing table, closet, and a shower expertly designed to face the view, which can become private in a milisecond with the flick of a switch that “fogs” up the glass surrounding it. We loved waking up to the city view first thing in the morning, and kicking back in our room after a busy day with a cup of herbal tea on the comfy couples seat. Outstanding.


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Amenities

The Grand Hyatt is equipped with all the expected regulars including an outdoor pool, a nicely sized gym with large locker rooms and a day spa, in the opposite “wing” on the second floor of the hotel. This floor is only accessible by one of the lifts, which means you never have to walk out through a public space such as the lobby when you are in “peace and quite” mode or perhaps scantly clad from a dip in the pool. It is just another small design detail that makes a difference in this wonderful hotel. The pool is a great size and is usually deserted, odd in the sweltering 32-degree heat of KL! However, this is just the way we like it and we found ourselves routinely heading towards the refreshing water in the late afternoon each day to cool off while taking in the contrasting sky rises around us.


The Grand Club is also a fantastic feature, which guests have to pay a little extra for exclusive access to. The Club offers all-inclusive, all-day tea and coffee, and from 6 to 8pm, alcohol and an array of yummy food. Grand Club guests also have the option of having breakfast here for a quieter and more exclusive dining experience. The service is fantastic and it’s a great place to enjoy a drink and take in the view.


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Service

The service at the Grand Hyatt, Kuala Lumpur is hands-down the best I have encountered in my luxury-seeking years. All the staff make an effort to learn your name and have a chat, and you are always, and I mean always, acknowledged with a smile and a greeting anytime you walk past a member of the extensive team at this hotel. The attention to detail here really is unparalleled, in stark contrast to some of the large-scale hotels where you can sometimes feel like another brick in the wall. For instance, a box of freshly-baked, to-die-for macaroons await you in your room on arrival, along with a welcome note from the reservations team. There is also a note from the housekeeping individual that services your room encouraging you not to hesitate with any feedback or requests. One of my favourite details is the ‘Missing Must-Haves’service, which delivers any items you may have forgotten to bring, such as a toothbrush or hairspray, right to your door. I tested this great idea out, and my makeup remover wipes arrived in no more than five minutes. Another nice touch? On calling guest services, the phone is answered with a, “Good evening Ms. T?” rather than the usual run-of-the-mill and generalised greeting. The concierge service is also wonderful and they are happy to arrange anything you desire.


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Dining

There are three restaurants at the Grand Hyatt. The main restaurant is on the 38th floor with the lobby to take in the stunning city view, and is an open kitchen design giving a slightly more laid-back feel to the fine dining restaurant. We ate here on a Saturday night and the ambience is quite lovely, especially with (here I go again) that view. The food and alcohol especially (like all of Malaysia) is on the pricey side, with one entree, two mains and two glasses of wine coming in at around 480RM. The food was very pleasant but we have certainly had better in hotel restaurants, likewise with the daily buffet breakfast. The menu attempts to cater to a multitude of cuisines and of course, guest nationalities, and as is often the case, unfortunately this weakens the overall standard of the food. The food at the casual dining by the pool is a similar scenario, and we would have liked to see more food options as well as a cocktail menu for poolside dining because, really, what’s a hotel pool without a cocktail in hand?? However, on the first night we ordered room service and not only was the food delicious, the meals came with a table on wheels, set up by the staff at the foot of the bed complete with a chair placed on the other side to create a gorgeous little dining setting – suberb.


In The Neighbourhood

This mega-hotel is perfectly located in the city centre within a five-minute walk of the Petronas Towers and its ridiculously inviting 6 - level shopping mall, Suria KLCC. This mall has pretty much everything you could want or need and features the usual high-street shops like Zara and H&M, as well as a whole luxury level dedicated to those such as the discerning Never Leaving devotee. You could easily spend hours wandering around here and go home broke (but with an absolutely banging wardrobe). For tips on what else to see in Kuala Lumpur, check out our blog, Wanderluxe. To book your stay at the Grand Hyatt Kuala Lumpur, click here.

the devil is in the detail:

  • Macaroons in your room on arrival with a welcome note
  • Outstanding room designs with privacy fogging on the bathroom glass
  • Personalised experience with many of the staff remembering you by name
  • The Grand Club with its complimentary tea and coffee, alcohol and food in an exlusive city-view area
  • 'Missing Must-Haves' service for anything you may have forgotten or want, such as nail polish remover or a yoga DVD !

they could up the ante by:

  • If we must nitpick, the bath is too small for anyone over 5'5" and his & hers basins would go down a treat
  • The inclusion of a coffee machine in the room
  • The poolside dining would benefit from a more extensive food menu, and a cocktail list.

go here if you are after a:

stylish and luxurious city hotel where the staff have thought of everything.

this is in the same realm as:

http://never-leaving.com/wp-content/uploads/2015/06/Same-realm-as-fairmont1.png The Fairmont, Singapore

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